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COVID-19 Policy Response

Dear Valued Guest,

 

Due to the Covid-19 pandemic,you may experience delivery delays but we are committed to getting your contact lens to you as soon as possible.

 

In this difficult time, the health and safety of you and our employees are the priorities we concern. In light of current uncertainty surrounding the outbreak of COVID-19, we are taking all necessary steps to follow the World Health Organization guidelines, and doing everything in our power to ensure that all health and hygiene standards are adhered to.

To continue to fulfill customer needs and ensure safety, we have taken following measures:

 

In our workshops, gloves and masks are required to be worn by anyone.

 

Before being shipped, all of our contact lens receives an extensive cleaning up.

 

Upon receipt of a return, each piece is disinfected by an in-house member of our team.

 

All international travel, all unnecessary domestic travel, and all large company gatherings are eliminated.

 

Self-quarantines for anyone who has traveled to the CDC’s outlined high-risk countries are required.

 

COVID-19 is a huge challenge for all the world, but FollowLens believes that we’ll defeat it with our joint effort !

 

For any questions, consults or return/refund demands, feel free to contact us through our email: service@followlens.com

Be safe! We’re with you.

 

With Hope, FollowLens Team

 

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