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FAQs

ABOUT PRODUCT

Do followlens's lenses come with prescription?

Yes! followlens's lenses are available with prescription. If you have normal vision, you can choose plano lenses (0.00). Otherwise, Please consult your eye doctor to confirm the diopter counts before placing an order.

Does followlens have the colored contact lenses for astigmatism?

Followlens currently doesn't provide colored contact lenses for astigmatism. Please check your eye prescription carefully before purchasing.

 

Why is the actual color defferent from that on website?

Due to different factors such as lighting, camera lens filter, surrounding color, and original eye color/eye shape, lenses' actual look on eyes might look different for different people. Please consider these differences before placing your order.

How to order when my two eyes' diopter is different? 

Please order different boxes of colored contact lenses with different diopter to fit your eyes.

 

What is the packaging for yearly and monthly disposable colored contacts? 

Our monthly and yearly disposable colored contacts are 2 piece per box and we sell them by 1 Pair

How to put and remove contact lens?

How to put contact lenses?

Step1: Take the lens out from the packet gently after washing and drying your hands.Then make sure you are holding the correct side of the lens.

Step2: Hold up your upper eyelid and pull down your lower lid,then use the index finger to gently place the lens.

Step3: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye in a while.

Step4: Do again for the other eye through simple steps!

How to remove contacts?

Step 1: Wash and dry your hands thoroughly before touching your eyes.

Step 2:Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.

Step 3:Using your index finger and thumb to pinch the lens gently.

Step 4:Look up and slide the lens down gently so that the lens

Safety information about wearing contact lenses

1.Always wash your hands before wearing, removing or handling your contact lenses.

2.Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to eyes.

3.Please take off your lenses before sleeping.

4.Insert lenses before putting make-up on around eyes, and take off lenses before taking make-up off.

5.Please do not attend any water sports when wearing lenses.

6.New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.

ABOUT SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Shipping will be free.We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will my order shipping?

All of placed orders will be processed and dispatched within 24 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 1-2 days because of customization and stocking. Please understand.

How can I track my package?

After the package is sent, you will receive a confirmation email. You can see your tracking number in the email(Sometimes in the Spam box), please use the tracking number to check on the website https://www.17track.net/en.You can also log in to the member center to check your order!

How long will it take to get my order?

We currently ship to USA ,Canada, Australia, EU via USPS, . The estimated delivery time is between 8~12 business days. Depending on various factors, including local postal service hours, customs clearance, weather, etc., there may be some delays in delivery time.

What to do if the parcel has not arrived for more than 20 business days?

First of all, please check the delivery status of your parcel with the tracking number we sent to you via email. Then, please contact your local delivery service company such as USPS and Canada Post. If you still can't find your parcel, please contact our Customer Service via email: service@followlens.com

ABOUT ORDER

How to change my order information (shipping address/ name/ phone number, etc.)?

If your order has not been processed, you can change the order information within 2 hours after you complete your payment. Please contact our customer service team and provide us with the order number and correct information you want to change.

Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.

Please make sure all the information is correct when you checkout.

How to change items in my order?

If your order has not been processed, you can change the order items within 2 hours after you complete your payment. Please contact our customer service team via email service@followlens.com with the order number and the order items you want to change.

How to cancel my order?

If your order has not been processed, you can cancel the order within 2 hours after you complete your payment. We will process your payment cancellation and refund within 15 business days.

Can I exchange or return my order?

It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.

Please turn to Return/Refund Policy and get more details.Our customer service team will solve your problems as soon as possible.

What to do if the items I received do not match my order

If you have received the items that do not match your order, please contact us via email service@followlens.com with your order number and the picture of the items within 2 days after you received it.

Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

What to do if the items I received do not match my order

If you have received the items that do not match your order, please contact us via email service@followlens.com with your order number and the picture of the items within 2 days after you received it.

Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

Return & Refund

Return & Refund

For more information, please refer to Return & Refund Policy

If you can not find your desired information, feel free to contact us via email: service@followlens.com

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